Lucky Brand - FAQ

FAQ

We’re thrilled to include Lucky Brand Canada to our Thrifty’s Inc. family of brands as of Fall 2020! We’re working hard to bring our new lineup of Lucky Brand products to our online website and in stores in Spring 2021!

Be the first to know by signing up for Lucky Brand Canada emailers and get access to our current in-store offers here

 

Where can I shop in-store for Lucky Brand in Canada?

These are our current locations:

  • Toronto Premium Outlet
  • Outlet Collection Niagara
  • Metropolis at Metrotown
  • Tsawwassen Mills
  • Vaughan Mills
  • Tanger Ottawa
  • Outlet Collection Winnipeg – temporarily closed due to Provincial restrictions
  • Outlet Collection Edmonton

Coming soon:
Rideau Centre – Nov 27th, 2020

 

What are your store hours?

Our store hours vary from one location to another. Please contact the location nearest to you for their hours of operation. To find your local Lucky Brand Canada store, please use our Store Locator and filter by store: Lucky Brand

  

Who can I reach out to if I have questions about Lucky Brand Canada?

For in-store related questions, please e-mail us at: talkback@blnts.com.

For online related questions, please e-mail us at: cs@blnts.com.

 

Customer Service – who can I reach out to if I have questions about Lucky Brand US?

For all Lucky Brand US inquiries please use the following:
Email: customerservice@luckybrand.com
Call: 1 (866) 975 5825 between 5am PT – 7pm PT, 7 days a week

 

I have a Lucky Brand Gift Card that was purchased prior to Fall 2020, how can I use it?

Gift cards that were purchased prior to Fall 2020 can be brought to any Lucky Brand Canada store and we will offer you an additional 30% discount on top of any in-store promotion in exchange for the card.

 

How can I return and/or exchange my item(s) that I purchased in-store before they closed?

We are currently offering an in-store exchange for any purchases made prior to Fall 2020. For any further assistance, please contact your local Lucky Brand Canada store. You can find the contact information for our Lucky Brand Canada locations by using our Store Locator and filter by store: Lucky Brand

 

What is your Canadian Return Policy for items purchased in-store after Fall 2020?

If you are not completely satisfied with your unworn purchase, simply return the item with original receipt and price ticket still attached within 14 days for an exchange or refund.

 

When can I shop online for Lucky Brand products?

We’re working hard to bring a new lineup of Lucky Brand products to our online website in Spring 2021! Be the first to know by signing up for Lucky Brand Canada emailers here

 

Where will my Lucky Brand Canada order be shipped from?

Ontario, Canada