Lucky Brand - FAQ

FAQ

We’re thrilled to include Lucky Brand Canada to our Thrifty’s Inc. family of brands as of Fall 2020!

Be the first to know about of sales, exclusive deals, and more by signing up for Lucky Brand Canada emailers and get access to our current in-store offers here

 

Where can I shop in-store for Lucky Brand in Canada?

Our current store locations can be found on the store locator by filtering for Lucky Brand Stores. Go to Store Locator

 

What are your store hours?

Our store hours vary from one location to another. Please contact the location nearest to you for their hours of operation. To find your local Lucky Brand Canada store, please use our Store Locator and filter by store: Lucky Brand

  

Who can I reach out to if I have questions about Lucky Brand Canada?

For in-store related questions, please e-mail us at: talkback@blnts.com.

For online related questions, please e-mail us at: cs@luckybrandcanada.ca

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Customer Service – who can I reach out to if I have questions about Lucky Brand US?

For all Lucky Brand US inquiries please use the following:
Email: customerservice@luckybrand.com
Call: 1 (866) 975 5825 between 5am PT – 7pm PT, 7 days a week

  

How can I return and/or exchange my item(s) that I purchased in-store before they closed?

We are currently offering an in-store exchange for any purchases made prior to Fall 2020. For any further assistance, please contact your local Lucky Brand Canada store. You can find the contact information for our Lucky Brand Canada locations by using our Store Locator and filter by store: Lucky Brand

  

Where will my Lucky Brand Canada order be shipped from?

Ontario, Canada