Lucky Brand - Returns & Exchanges


Returns & Exchanges In-Store


We are offering an in-store exchange or refund for any purchase made prior to the Fall 2020. For any further assistance, please contact your local Lucky Brand Canada store. You can find the contact information for our Lucky Brand Canada locations by using our Store Locator and filter by store: Lucky Brand.


Purchases made in-store after Fall 2020 can be returned to any Lucky Brand Canada store location within 14 days for an exchange or refund.

Returned products must meet the following criteria:
- Items are unwashed and unworn with original tags attached
- Items must be accompanied by a paper copy of the original receipt.
- The return or exchange must be processed within 14 days of the original purchase date.
- All “Final Sale” or "Clearance" items cannot be returned or exchanged.