Ship to Store ** Temporarily Unavailable

 

 

 

Important: Please wait for our "Ready for pickup" notification email before you visit the store to collect your order.

What store locations are available for Ship To Store?

Our Ship To Store service is currently available in the following select Bluenotes locations in Canada. We will be launching even more stores in the near future, stay tuned! 

 

Collecting your order

What do I need to pick up my order?

Please bring your order pick up notification email along with government-issued photo ID. Examples of the photo ID are listed below:

 

Who can pick up my order?

Only the recipient who is listed on the package will be authorized to pick up the order. You will need to provide a valid photo ID, along with your order pick up notification email or order confirmation email at the time of pick up.

How long do I have to pick up my order?

You have 14 days from the day the notification email is sent to pick up your order. We will send you a reminder on the 7th day. If the order is not picked up at the end of the 14th day, the order will be cancelled and refunded back to the original method of payment used for the purchase.

Where do I go to pick up my order?

When you enter the store you have selected for pickup, please proceed to the cash desk and let our friendly staff members know you would like to pick up your order.

Will I be able to track my package?

We are unable to provide a tracking number for this shipping method. However, you will receive an email notification when your order has been shipped and is ready for pick up.

How will I know when my order is ready for pick-up?

You will receive an email notification from cs@blnts.com when your order has arrived in store and is ready for pick up. Please monitor your inbox and your junk/spam folder and add cs@blnts.com to your Safe Sender’s List or address book so you will not miss the notifications.  

What are the business hours for store pick up?

Please refer to the chart above for the business hours of each store, or visit our store location page here.

Who can I contact if I do not receive a confirmation that my order is ready to pick up?

If you have not received an email after 7 business days from the date your order was shipped, please reach out to our customer service at cs@blnts.com or go to https://blnts.com/pages/support.

 

Other questions

How much does Ship To Store cost?

Ship to store is available for FREE!

Is there a minimum order value to be eligible for ship to store?

No, there is no minimum order value to be eligible for ship to store.

When will I get charged for my order?

You will be charged at the time of order.

I forgot something! Can I modify my order?

No. Our goal is to process your order as quickly and accurately as possible. Therefore, we cannot change or cancel an order once it has been processed. Please double check your order before placing it to avoid any potential disappointment. 

Can I select to ship certain items to one store, and have other items shipped to a different store or my home?

Only 1 ship to store location can be selected per order at this time. Please place a separate order for the other items if you would like them to be shipped to a different location. Please note: there is a shipping charge for orders below $100* for deliveries other than Ship To Store.

*Subject to changes without notice. Please refer to your shopping cart or order review page before completing your order for the most updated amount.
 

 

Returns/Exchanges

What is the return policy for Ship To Store orders?

Please go to our Returns & Exchanges page for full details.

One of my items was shipped wrong/damaged, what do I do?

Oh no! We are terribly sorry. We do our best to ensure all orders are correct and that there are no defects in your new Bluenotes order, but sometimes we make mistakes. If you do receive the wrong item or defective merchandise, please either return or exchange the items at any of our Bluenotes stores (excluding outlet stores) or email us at cs@blnts.com with your order number and all applicable information. We will send you a return shipping label. We will either replace the item (depending on inventory), or provide you with a refund.