Return & Exchanges Policy for Online Purchases Only
Thank you for shopping at https://blnts.com. Should an online purchase fail to meet your expectations, we will gladly refund the item online or return/exchange the item at a local Bluenotes location.
Holiday Return Policy
Holiday purchases made online after November 13th 2019 may be shipped back to our warehouse for a full refund until January 17th 2020. Please note that we must receive the package by January 17th 2020 to honour the refund.
Alternatively, a return or exchange can be made at any Bluenotes, Aeropostale X Bluenotes stores until January 11th 2020. No returns or exchanges will be available December 26th, 27th, or 28th 2019.
Please note to keep your original receipt sticker/packing slip from your online holiday purchase order for easier processing of returns or exchanges.
Returns must meet the following criteria in order to be considered:
• Items are unwashed and unworn with original tags attached.The return must be processed within 30 days of the original order date.
• Items must be accompanied by a paper copy of the original invoice. This paper copy serves as your receipt.
For your convenience, a pre-paid return shipping label is included in each package to return the items back to our warehouse.
Items purchased under a 'Buy 1 Get 1 for 1 Cent', ‘Buy 2 Get 1 Free’, ‘Buy 1 Get 1 Free’, or ‘Buy 1 Get 1 for $1’ promotion are not eligible for a mail-in refund, and must be exchanged in store only.
All “Final Sale” or "Clearance" or Black Friday and Cyber Monday Doorbuster items, or items listed at 60-80% off, or under a ‘Buy 1 Get 2 Free’ promotion or in SALE or CLEARANCE section cannot be returned or exchanged and are final sale.
All gift cards, bodysuits, cosmetics, fragrances, jewelry, intimates (underwear and bras) and swimwear are final sale and may not be returned or exchanged.
Items that have been purchased in multiple quantities over 10 are non-refundable and are eligible for in-store exchange only.
All US orders are FINAL SALE and cannot be returned.
Exchanges can only be completed in-store. No exchange will be processed by mail.
All refunds are subject to approval and must meet the requirements outlined in our return policy listed on our website. We reserve the right to deny a refund if it does not meet the conditions of our return policy. Shipping charges are non-refundable.
Returning By Mail
Steps to Return:
1. A return form is included in each package when shipped. If you have lost your return form you can print a blank copy at the following link: Click Here.
2. Fill out all of the required information on the return form including your order number, SKU number of the items you are returning, and the return code.
3. Securely pack your merchandise, return form and invoice in a box or envelope of your choice. Return packaging is the responsibility of the customer. You may also reuse original packaging if possible.
4. Place the pre-paid return shipping label on the outside of the package.
5. Drop the package off at your nearest post office, or arrange a Canada Post Pickup by calling 1-866-607-6301.
Please note: Original shipping costs incurred are non-refundable, as we include a prepaid Canada Post return shipping label in each order. Returns under $5.00 will not be accepted back at our warehouse.
6. Once the refund has been received and is processed by our warehouse, you will receive an email entitled “Notice of Refund,” which is a copy of the refund for your records.
7. The refund will be processed back onto the original method of payment used for purchase. Refunds can take up to 3-5 business days after your return has been received.
Please send your return to:
Bluenotes – Returns
1203 Caledonia Road
Toronto | Ontario | M6A 2X3
Damaged Items:If you received an item damaged in your online order and would like to inquire about a replacement, please contact our customer support team at firstname.lastname@example.org, and provide a detailed explanation with photos of the damaged item
Online orders can be returned or exchanged at any Bluenotes store location (excluding outlet stores) and must meet the following criteria:
-Items are unwashed and unworn with original tags attached
-Items must be accompanied by a paper copy of the original invoice. This paper copy serves as your receipt.
-The return or exchange must be processed within 30 days of the original order date.
-Original shipping costs incurred are non-refundable and will not be refunded in-store.
-Items purchased under a ‘Buy 2 Get 1 Free’, ‘Buy 1 Get 1 Free’, or ‘Buy 1 Get 1 for $1’ promotion are not eligible for a mail-in refund, and must be exchanged in store only.
-All “Final Sale” or "Clearance" items listed at 60-80% off, or under a ‘Buy 1 Get 2 Free’ promotion or in SALE or CLEARANCE section cannot be returned or exchanged.
-All gift cards, cosmetics, jewelry, intimates (underwear and bras) and swimwear are final sale and may not be returned or exchanged.
-If you received a damaged item, email us at email@example.com to arrange a replacement procedure.
Attention Customers: All purchases made at Store Level will no longer be eligible for a refund.
Effective October 15th 2017, Bluenotes Stores will no longer be offering refunds of cash, debit or credit.
Customer will have the options of an exchange or returns of funds onto a Bluenotes Merchandise Card.
We thank you for your cooperation.
Attention PayPal Customers: Unfortunately, we are not able issue a refund to your PayPal or account when visiting in-store for a return. All PayPal refunds or exchanges received in-store will be returned to a merchandise card which can be used in-store or online. A refund can only be credited to your PayPal account if it is returned by mail to our online returns warehouse. We apologize for any inconvenience this may cause.