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AĂ©ropostale X Bluenotes FAQ

 

  1. Is AĂ©ropostale in Canada?
    Yes it is! We are thrilled to reveal a new collaboration between AĂ©ropostale x Bluenotes with the first collection set to drop in 75 Bluenotes “shop in shop” stores including online at www.bluenotes.com. Future plans include an expansion of 20-30 freestanding new concept AĂ©ropostale stores in Canada from the East to West Coast in 2020!

     

  2. What type of apparel will this collaboration bring?
    The first AĂ©ropostale x Bluenotes collection will include the AĂ©ropostale lineup of Girls & Guys jeans plus branded graphics, hoodies and joggers. These are classic Aero staples and a perfect pairing for the Bluenotes collection. We are now excited to offer TWICE the assortment of denim in our Bluenotes stores!

     

  3. When can I start shopping AĂ©ropostale products in Bluenotes?
    Online: 25 November 2019
    In select stores: 28 November 2019
    Please see list of AĂ©ropostale X Bluenotes Shop In Shop stores here.

     

  4. I’m in Canada, why can’t I access www.aeropostale.com anymore?
    Bluenotes is excited to be the exclusive license partner of AĂ©ropostale in Canada. AĂ©ropostale merchandise is available to purchase online from November 25, and in select stores from November 28, 2019.

     

  5. I want an item on www.aeropostale.com, is it going to be available on Bluenotes?
    Our AĂ©ropostale merchandise is designed in Canada in partnership of AĂ©ropostale USA making it an exclusive collection to the Canadian market.

     

  6. How do I get in touch with www.aeropostale.com’s Customer Service?
    Please call 1-877-289-2376 (available 24 hours a day), or email customerservice@aeropostale.com (allow 24 hours for response).

     

  7. I placed an order on www.aeropostale.com before 11/18/2019, how can I track my order status (Fulfilled, Shipped, etc.) and find out the estimated delivery date?
    Please call 1-877-289-2376 (available 24 hours a day), or email customerservice@aeropostale.com (allow 24 hours for response).

     

  8. I need to return purchased products from www.aeropostale.com, how can I return it?
    Please call 1-877-289-2376 (available 24 hours a day), or email customerservice@aeropostale.com (allow 24 hours for response).

     

  9. I have an AĂ©ropostale Gift Card in US/CA that was purchased from www.aeropostale.com or AĂ©ropostale USA in-store, how can I use it?
    Please call 1-877-289-2376 (available 24 hours a day), or email customerservice@aeropostale.com (allow 24 hours for response).

     

  10. What is the return policy for AĂ©ropostale products bought from Bluenotes?
    The same return policy for Bluenotes applies for Aéropostale products. Please see Returns & Exchanges for Online & In Store Returns & Exchanges Policy.

     

  11. Does the Holiday Return Policy for Bluenotes apply to AĂ©ropostale X Bluenotes products?
    Yes. Please see Returns & Exchanges for Online & In Store Returns & Exchanges Policy.

     

  12. Can I use Bluenotes Gift Cards for AĂ©ropostale products in Bluenotes?
    Yes.

     

  13. Can I buy both AĂ©ropostale and Bluenotes products in the same order/ cart on www.bluenotes.com?
    Yes.

     

  14. I have a coupon code for www.bluenotes.com, can I use it for AĂ©ropostale products?
    Yes.

     

  15. When I order AĂ©ropostale from www.bluenotes.com, will I be able to track my order status?
    Yes. Orders will be processed the same as regular Bluenotes orders, and you will receive email notifications and text messages (if you have signed up with your phone number) for the following:

    ‱ Order Confirmation
    ‱ Shipping Confirmation
    ‱ Shipment Delivered

     

    You can track where your order is by visiting the Canada Post or Canpar website.  Use your tracking number to track your order. 

    >> Track your package with Canada Post
    (Your tracking number should be in all numbers)

    >> Track your package with Canpar 
    (Your tracking number should start with "D" or "S")

    *Please note most packages will be left at doorstep if no one is home, as a signature is not required.

     

  16. Are the shipping options for AĂ©ropostale products the same as for Bluenotes products? Can I choose Ship to Store & 24 hour shipping as well?
    Yes. Please refer to Shipping Methods for more details.

     

  17. Where will orders on www.bluenotes.com for AĂ©ropostale products be shipped from?
    Orders will be processed and shipped from Ontario, Canada.

     

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