DON'T WORRY WE ARE STILL SHIPPING!
Important Notice about Canada Post Strike:
Due to the rotating strike by Canada Post, there may be some delays in delivery. We have partnered with Canpar for all shipments effective Friday, October 19th, 2018 until further notice.
We will do our best to ship all orders on the next regular business day (Monday-Friday, excluding holidays) however, some orders may be delayed by one to two business days. We regret that delivery to PO Boxes is temporarily unavailable via Canpar Shipping.
* PO Boxes will still be shipped through Canada Post.*
Holiday Shipping Deadlines
Get your gifts by December 24th!
|British Columbia||Dec 16th|
|Alberta / Saskatchewan / Manitoba||
|Ontario / Quebec||
|New Brunswick / Prince Edward Island / Nova Scotia||
FREE SHIP TO STORE
Ship to store service is available for free with no minimum. Select Bluenotes locations in Canada only. Please visit our Ship to Store FAQ for more details.
24 Hour Shipping to GTA
Available to GTA only for $5.00
1. You must live in one of the following cities: Toronto, Vaughan, Woodbridge, Ajax, Concord, Thornhill, Richmond Hill, Markham, Brampton, Milton, Hamilton, Mississauga, Oakville, Burlington, Scarborough, Pickering, Whitby or Oshawa.
2. Select “24 Hour Shipping” at checkout.
3. Service is available by Courier, not Canada Post or Canpar, and is available to Residential Addresses Monday through Sunday.
There is NO service to PO Boxes or Commercial addresses, and there will be no delivery on civic or statutory holidays.
4. Orders will be delivered between the hours of 9 AM and 9 PM. After a sale event day, orders could be delivered as late as 10 PM.
5. Include complete address at checkout including apartment or unit number as well as buzzer code. Ensure you include a phone number where you can be easily reached at. (Drivers will not be able to complete delivery if they do not have access to buildings.)
Online Customer Support
We are committed to providing the best customer service possible. For any online concerns or inquiries please reach out to our customer service at email@example.com or go to https://blnts.com/pages/support.
Please note: Due to the postal strike and holiday season, we have been experiencing a higher volume of emails and calls. We will respond to all inquiries as soon as possible (within a few business days). All emails are answered in the order of which they are received. We are open Monday-Friday 8:30AM-5:30PM EST.
TRACK YOUR ORDER
You can track where your order is by visiting the Canada Post or Canpar website. Use your tracking number to track your order:
*Please note all packages will be left at doorstep if no one is home, as a signature is not required*
SHIPPING OPTIONS ( Canadian Orders )
We offer the following options:
• Standard Shipping (Expedited Parcel or Ground)
• Ship To Store
• *NEW* 24 Hour Shipping (GTA Only) $5.00
CANADIAN SHIPPING RATES
The cost of shipping your package will be determined by the pre-tax, post-discount value of your order. Please refer to the shipping grid below for shipping rates. The times listed do not include processing times, our goal is to ship all orders on the next regular business day (Monday-Friday), excluding holidays, however during peak periods (Christmas, Back to School, etc...) this timeline may vary.
(4 to 7 business days)
(NEW) 24 Hour Shipping** (GTA Only)
(2 to 4 business days)
(1 to 3 business days)
Ship To Store
(7 to 12 business days)
|Up to $99.99||$5.00||$5.00||$14.99||$24.99||FREE|
Please Note: * Orders shipped to addresses in Northern Regions (Nunavut, Yukon, Northwest Territories) and Remote Centres will take slightly longer. Xpress: 3 to 7 business days, and Priority: 1 to 7 business days.
Gift Cards will be shipped separately free of charge.
All shipments will be sent via Canada Post. Signature is not required on Standard or Xpress shipments, however is required for all packages shipped Priority.
We ship to all provinces and territories. Shipping address must be a valid Canadian address.
SHIPPING OPTIONS ( USA orders )
Bluenotes.com is happy to announce that we are now shipping to the United States. See below for the shipping rates (rates are in Canadian dollars).
USA SHIPPING RATES
(8-14 business days + customs)
(5-8 business days + customs)
(1-3 business days)
|$18.00 (CDN)||$30.00 (CDN)||N/A|
The customer is responsible for any duties that may be charged by US customs.
We cannot process returns/refunds and exchanges from the USA. All US sales are final.
Please Note: Priority shipments on orders confirmed before 12 noon EST will be processed same day. Priority shipments on orders confirmed after 12 noon EST may not be processed until the following business day.
Free Shipping Promotions
Unless stated otherwise, free shipping covers the cost of Standard Ground Delivery in Canada only. Alternative shipping options are available at additional costs.