Please email: .We are committed to providing the best customer service possible. Due to the high volume of inquiries that we are receiving, we will respond to all inquiries within 1- 4 business days. All emails are answered in the order of which they were received.

Please note: Our customer support email is monitored Monday to Friday from 8:30 am - 5:30 pm, with the exception of holidays.

Please . We are committed to providing the best customer service possible. We will respond to all inquiries within 1-3 business days, and all emails are answered in the order of which they were received. We are open Monday to Friday 8:30 am - 5:30 pm EST (excluding holidays).

Our store hours vary from one location to another. Please contact the location nearest to you for their hours of operation. To find your local Bluenotes store, please use our Store Locator.


No, you do not need to register before placing an order. You may check out as a Guest, and you will have the opportunity to create an account when you are finished your order.

To register, please click here

Registering is free, fast, and easy! Here are the benefits:

1. You'll officially be in the loop for NEW arrivals, BIG deals, EXCLUSIVE sales, BIRTHDAY discounts, RESTOCK alerts AND MORE.

2. You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.

3. You can browse, shop, and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again.

Please note: Placing your items in the Shopping Cart does not guarantee availability of your items at time of checkout. Items left in cart are removed after 7 days.

You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click “Address Book” and select “Change Billing/Shipping Address”. You can also control your Newsletter Subscription under “Newsletter Subscriptions” and by checking the box next to general subscription and selecting “Save”.

Please go to the Account Page and on the left-hand side, Hit the FORGOT YOUR PASSWORD? link just below the login and follow the prompts.

An email will be sent to you with your New Password Reset Link. Please ensure to check all inboxes including junk mail and promotional emails for an email from . Follow the link in the email to Reset Your Password and Confirm.

If this does not work, please send us an email with the email account originally used to register and we will respond as quickly as possible with a temporary password. If you are trying to make a purchase on the weekend or holiday and you don’t want to miss a sale or lose out on the last item in stock, it may be simpler to make a new account with an alternate email address.


Bluenotes accepts American Express, MasterCard, Visa, Visa Debit Cards, PayPal, Google Pay, Apple Pay, Bluenotes Gift Cards, Bluenotes Merchandise Store Credits, and some pre-paid credit cards for payment of purchases made through this site. The cardholder must be the individual placing the order.

Our goal is to process your order as quickly and accurately as possible. Therefore, we are unable to change or cancel an order once it has been processed. Please double check your order before placing it to avoid any potential disappointment. Canadian Orders can be refunded within 30 days through the online store or at any of our locations across Canada. Please see our Return Policy for more details.

To check the status of your order, click on “My Account” and then “Order History”. As updates become available, you will be able to view the details pertaining to your order. To see further details about an order, select the order you wish to view by clicking on the order number (starts with 09-) on the left side of the page. Tracking number for your order will be delivered to your email address once the package has been shipped.

After placing an order the status will automatically be listed as "Processing" and it will stay that way until your order has been fulfilled. After the order is fulfilled, the status will change to "Complete" which means your order is awaiting pick up by the selected courier. When the status is listed as complete you can find your tracking information listed online with updates after 24 hours.

Please email us with your order number and provide an alternative address as quickly as possible and we will do our best to adjust it. Once an order has been processed, we are unable to change or update that order. Please ensure to verify all your information before hitting “Submit” to checkout, especially if you have the autofill option turned on in your browser.

We do our best to ship orders within 1-2 business days, but if an order is placed on a weekend, long weekend, holiday, large sale/promotion or during peak shopping seasons (Christmas, Back to School, etc.) it may take a few extra days to process and ship your order. Please be patient with us as all purchases are shipped in the order of which they were received. Xpresspost or Priority Shipping orders are prioritized. If you have any questions or concerns about your order, please email .

Please remove the affected items from your cart and re-add them. If the issue still persists, please send us an email at with the item number and we will fix the issue on our site. If you have already placed your order, please send us your order number and we will refund any over charges. We apologize for any inconvenience caused.

Unfortunately, coupon codes cannot be applied after an order has been placed. On our website it states that if you sign up you will receive a welcome coupon. Your coupon can be saved for your next online purchase with us. We apologize for any confusion.

While we make every effort to fulfill your entire order, there are rare occasions where we may need to cancel one or more items due to inventory availability. If we are unable to fulfill your entire order due to merchandise out of stock, you will receive a cancellation e-mail and will be refunded for the unshipped item(s).

We do restock most of our items, you may also contact or visit your local Bluenotes store to check availability. For the store locator, please visit here


Please visit our shipping page here for all available shipping options.

Canada and the United States.

Your tracking number can be found by opening your order confirmation email and clicking "View My Order". This order will open your order status page and your tracking number will be shown in the middle of the page.

Please note: For Ship to Store or 48-hour shipping, you will receive an email once your order has been shipped, and another email once it is ready to be picked up at the store or delivered to your home.

For US orders, USPS will charge the recipient all applicable duty, taxes, and/or brokerage fees in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the person who receives the package. Please contact your local post office or carrier for information on the method of payment accepted for the duties, taxes and other fees collected upon delivery. Unfortunately, we cannot provide the amount that these fees will be before your order is delivered. For more information on USA Shipping please visit our shipping methods page.

Oh no! We are terribly sorry. We do our best to ensure all orders are correct and that there are no defects in your new Bluenotes order, but sometimes we make mistakes. We hate making mistakes, so if you receive the wrong item or defective merchandise, please email us at with your order number and all applicable information and we will send you a prepaid return label. We will either replace the item (depending on inventory) or provide you with a full refund

Please check all areas where a delivery may have taken place (community mailbox, front desk of an apartment building, a neighbor’s house). If the order has not been found, please email with your order number and we will assist you as quickly as possible. If your order has not arrived within the allotted time, we will refund any shipping fees and open an investigation with the selected courier.


Please view our return policy for online orders here

If you are not completely satisfied with your unworn purchase, simply return the item with original receipt and tags still attached within 14 days for an exchange or store credit only. Please note: Clearance items, intimate apparel and swimwear are final sale

You are welcome to exchange your items at your nearest Bluenotes location. Please view our return policy here

Please allow up to a week from the shipped date of your return for your account to be credited, and 3-5 business days for the credit to appear on your card statement. If your refund does not show on your account within this time after we send you a refund notice, please contact your financial institution for more information. All refunds are issued back to the original form of payment.


E-Gift Cards are now available online. E-Gift Cards can be used online only and can be used on any Bluenotes and Aéropostale Canada Product on our website.

If you wish to purchase a classic gift card to send as a gift by mail, please purchase a Classic Gift Card that can be used in-store and online. Ensure that the shipping address corresponds to the person you wish to send the gift card to.

While in your Shopping Cart, input your gift card number and pin number in the “Gift Card” section found on the bottom-right side of the screen and click "Apply". The gift card balance will be added to your order subtotal. You will see this represented by a little gift box with the last 4 digits of the gift card number. You may proceed with the rest of the check-out process.

- The Gift Recipient will receive an email with the E-Gift Card from Bluenotes | Aeropostale, please have them check all inboxes including Junk and Promotional Inboxes for the date and time selected.

- Open Gift Card Email Link to get your E-Gift Card Number

- Proceed to checkout.

- Enter the code sent by email in the Gift Card Code field.

- Click APPLY.

To check the balance of any gift card, please visit the Gift Card Balance Checker

You can redeem a gift card purchased online at any Bluenotes and Aeropostale Canada location as well as on our website. To find the location nearest you, please click here.


We only accept student SPC online

Unfortunately, we do not offer price adjustments for flash sales, one day only sales, and large sales (ex. Black Friday or Boxing Day, etc.). The best way to avoid missing a sale is to stay up to date by signing up for our newsletter. You can also follow us on social media to find out information on events/promotions.

We do not offer Ontario First Nations Point-of-Sale Exemptions through our online store because we are unable to verify eligibility. Please visit your province's or territory's Ministry of Finance website for more information about how to receive your exemption.

Aéropostale X Bluenotes FAQ

Our Aéropostale merchandise is designed in Canada in partnership of Aéropostale USA making it an exclusive collection to the Canadian market.

Please call 1-877-289-2376 (available 24 hours a day), or email (allow 24 hours for response).

Please call 1-877-289-2376 (available 24 hours a day), or email (allow 24 hours for response).

Please call 1-877-289-2376 (available 24 hours a day), or email (allow 24 hours for response).


Lucky Brand Gift Cards can ONLY be used online on our Aéropostale X Bluenotes website.

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