FAQs For COVID-19

 

To our Bluenotes & Aéropostale family and community,


As we all enter these difficult times together, we are taking all the important steps to do everything we can do to protect our employees, family & community. As the government allows, all Bluenotes, Aéropostale & Thriftys stores nationwide will start to reopen gradually following the proper guidelines put in place by each province.

For Your Safety & Ours

● Maintain Social Distance - keep 6ft apart. Follow floor markings.

● Reduced Number Of People In Stores - to allow space for social distancing.

● Increased Store Cleanings - to maintain a safe environment for all.

● Please pay by tap or card - though cash is still accepted.

● Stores will be open Monday to Friday 11am-7pm & Saturday/Sunday 11am-6pm

We are here for you 24/7 online Bluenotes.com and Aeropostale.ca. Join us on social, stay connected, share your story & tag us in what you’re doing… let’s stay connected because we’re better together.

In light of this happening, to give everyone a little more time to focus on the important things, we will be temporarily extending our exchange policy to 30 days after stores open for purchases made after March 1st.

We understand that these are difficult and unprecedented times.
Together we will all get through this, stay safe & well.

Your Bluenotes & Aéropostale Family 💙

Re-Opening - Manitoba From May 4th, 2020 With Updated Store Hours

Store Locations Hours
Bluenotes

St Vital Centre
1225 St. Mary's Rd Unit 84
Winnipeg Manitoba R2M 5E5
Mon - Fri: 11am to 7pm
Sat & Sun: 11am to 6pm
Aéropostale

Polo Park Shopping Centre
1485 Portage Ave Unit L139A
Winnipeg Manitoba R3G 0W4
Mon - Sat: 11am to 7pm
Sun: 11am to 6pm
Aeropostale x Bluenotes

Brandon Shoppers Mall
1570 - 18th Street Unit 30
Brandon Manitoba R7A 5C5
Mon - Sun: 11am to 6pm
Aeropostale x Bluenotes

Outlet Collection Winnipeg
555 Sterling Lyon Pkwy Unit 208
Winnipeg Manitoba R3P 1J9
Mon - Sat: 11am to 7pm
Sun: 11am to 6pm

 

SHIPPING DELAYS

As a result of safety measures in our distribution centers to protect the health & safety of those working behind the scene, orders will likely experience shipping delays up to 10 to 14 business days from when you place your order. We apologize for the inconvenience, and thank you for your continued support and patience during these unprecedented times.

 

FREQUENTLY ASKED QUESTIONS

Ship to Store

What do I do if I recently made an order with the Ship to Store option but didn’t have the chance to pick it up before the stores temporarily closed on March 18, 2020?

Your order is currently being held at the store and will be available for pickup 14 days after the stores re-open.

If your order was in transit before stores closed on March 18, it is currently being re-routed back to our warehouse and will be re-shipped free of cost once received.

What if I no longer want the order? What are my options?
Please contact customer service at customerservice@blnts.com and they will explain the different options available.

 

Returns for Online Purchases

What if I want to return some or all of my items from my online purchase?
Currently, online orders can only be returned by sending your package back to our warehouse. If you have items to return from an online order made within the past 30 days, please visit our Returns & Exchanges page for more information.

 

Exchanges for Online Purchases

What if I want to exchange an item that I recently purchased online?
Exchanges can be done by sending back the item(s) from your order and placing a new order for the correct item(s). A refund will be issued once we receive the returned item(s). For more information, please visit our Returns & Exchanges page.