Ship To Store FAQ

How does our "Ship to Store" work?


1. Select “Ship To Store” at checkout (it’s free!)

2. In the following days, be sure to check your email! We will send you an email when your order is ready for pick up.

3. Pick up in-store. Bring your order pick up notification email (digital or physical copy) + government-issued photo ID to pick up your order.

    Important: Please wait for our "Ready for pickup" notification email before you visit the store to collect your order.


    Detailed Steps:

    1. Add items to your cart

    2. At Checkout page “How are we getting this to you?”, be sure to select “Ship To Store”

    3. Select the store you would like your order sent to

    4. Complete the purchase

    5. Your order will be shipped to the store you selected within 3- 7 business days.

    6. We'll send you an email when your order is ready for pickup.

    7. Bring your order pick up notification email (digital or physical copy) + government-issued photo ID to pick up your order.

     

    Collecting your order

    What do I need to pick up my order?

    Please bring your order pick up notification email along with government-issued photo ID.

    Examples of the photo ID are listed below:

    • Driver’s License
    • Passport
    • Certificate of Citizenship (with photo)
    • Permanent Resident Card
    • Certificate of Indian Status issued with photo
    • Provincial Heath Card (with photo)
    • Government Issued Photo Card

     

    Who can pick up my order?

    Only the recipient who is listed on the package will be authorized to pick up the order. You will need to provide a valid photo ID, along with proof of your order pick up notification email at the time of pick up.

    How long do I have to pick up my order?

    You have 14 days from the day the notification email is sent to pick up your order. We will send you a reminder on the 7th day, and if you don't pick up your order at the end of the 14th day we'll automatically return the items and refund back onto the original method of payment used for purchase.

    Where do I go to pick up my order?

    Go to the cash desk when you are at the store you have selected for the order to be delivered to and let our friendly staff member know you are there to pick up your order.

    Will I be able to track my package?

    We are unable to provide a tracking number for this shipping method, however, you will receive an email notification when your order is ready for pick up.

    How will I know when my order be ready for pick-up?

    You will receive an email notification from no-reply@blnts.com when your order has arrived in store and is ready for pick up.
    Please monitor your inbox and your junk folder and add no-reply@blnts.com to your Safe Sender’s List or address book so you will not miss the notifications.  

    What are the business hours for store pick up?

    You can refer to the section below, or visit our store location page here.

    Who can I contact if I do not receive a confirmation that my order is ready to pick up?

    If you have not received an email after 7 business days from the date your order was shipped, please reach out to our customer service at cs@blnts.com or go to https://blnts.com/pages/support

     

    Other questions

    How much does Ship To Store cost?

    Ship to store is available for FREE!

    Is there a minimum order value to be eligible for ship to store?

    No, there is no minimum order value to be eligible for ship to store.

    When will I get charged for my order?

    You will be charged at the time of order.

    I forgot something! Can I modify my order?

    No. Our goal is to process your order as quickly and accurately as possible, therefore, we cannot change or cancel an order once it has been processed. Please double check your order before placing it to avoid any potential disappointment. 

    Can I select to ship certain items to one store, and have other items shipped to a different store or my home?

    Only 1 ship to store location can be selected per order at this time. Please place a separate order for the other items if you would like them to be shipped to a different location. Do note that there is a shipping charge for orders below $100* for deliveries other than Ship To Store.

    *Subject to changes without notice. Please refer to your shopping cart or order review page before completing your order for the most updated amount.
     

    What store locations are available for Ship To Store?

    Our Ship To Store service is currently available in the following select Bluenotes locations in Canada only. We will be launching more stores in the near future, stay tuned! 

    Store Address Opening Hours
    Chinook Chinook Centre
    6455 Macleod Trail South
    Unit #266
    Calgary Alberta T2H 0K9
    Canada
    Sunday: 11:00 - 19:00
    Monday: 09:30 - 21:00
    Tuesday: 09:30 - 21:00
    Wednesday: 09:30 - 21:00
    Thursday: 09:30 - 21:00
    Friday: 09:30 - 21:00
    Saturday: 09:30 - 21:00
    West Edmonton Mall West Edmonton Mall
    8882-170th Street
    Unit #k203
    Edmonton Alberta T5T 4M2
    Canada
    Sunday: 11:00 - 18:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 10:00 - 21:00
    Metrotown Metropolis At Metrotown
    4700-4800 Kingsway
    Unit 2270
    Burnaby British Columbia V5H 4M1
    Canada
    Sunday: 11:00 - 19:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 10:00 - 21:00
    Guildford Town Centre Guildford Town Centre
    2695 Guildford Town Ctr.
    Unit #1373
    Surrey British Columbia V3R 7C1
    Canada
    Sunday: 10:00 - 18:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 10:00 - 21:00
    Aberdeen Mall 1320 W. Trans-canada Hwy
    Unit #212
    Kamloops British Columbia V1S 1J2
    Canada
    Sunday: 10:00 - 17:00
    Monday: 09:30 - 18:00
    Tuesday: 09:30 - 18:00
    Wednesday: 09:30 - 18:00
    Thursday: 09:30 - 21:00
    Friday: 09:30 - 21:00
    Saturday: 09:30 - 18:00
    St. Vital Shopping Centre

    St. Vital Shopping Centre
    1225 St. Mary's Rd
    Unit #84
    Winnipeg Manitoba R2M 5E5 Canada

    Sunday: 11:00 - 18:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 09:30 - 18:00
    Champlain Place Champlain Place
    477 Paul Street
    Unit #v003a
    Dieppe New Brunswick E1A 4X5
    Canada
    Sunday: 12:00 - 17:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 10:00 - 21:00
    Mcallister Place Mcallister Place
    519 Westmorland Road
    Unit #f015/f107
    Saint John New Brunswick E2J 3W9
    Canada
    Sunday: 12:00 - 17:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 10:00 - 21:00
    Avalon Mall Avalon Mall
    48 Kenmount Road
    Unit #200
    St. John's Newfoundland and Labrador A1B 1W3
    Canada
    Sunday: 12:00 - 17:00
    Monday: 09:30 - 21:30
    Tuesday: 09:30 - 21:30
    Wednesday: 09:30 - 21:30
    Thursday: 09:30 - 21:30
    Friday: 09:30 - 21:30
    Saturday: 09:30 - 21:30
    Mic Mac Mic Mac Mall
    21 Mic Mac Blvd
    Unit #138
    Dartmouth Nova Scotia B3A 4K6
    Canada
    Sunday: 12:00 - 17:00
    Monday: 09:30 - 21:00
    Tuesday: 09:30 - 21:00
    Wednesday: 09:30 - 21:00
    Thursday: 09:30 - 21:00
    Friday: 09:30 - 21:00
    Saturday: 09:30 - 21:00
    Mayflower Mall Mayflower Mall
    800 Grand Lake Road
    Unit #34
    Sydney Nova Scotia B1P 6S9
    Canada
    Sunday: 12:00 - 17:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 10:00 - 21:00
    Lynden Park Mall Lynden Park Mall
    84 Lynden Road
    Unit #d16
    Brantford Ontario N3R 6B8
    Canada
    Sunday: 12:00 - 17:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 09:30 - 18:00
    Square One Square One Shopping Ctr.
    100 City Centre Drive
    Unit #2-128
    Mississauga Ontario L5B2C9
    Canada
    Sunday: 11:00 - 19:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 09:30 - 21:00
    Bayshore Shopping Centre Bayshore Shopping Centre
    100 Bayshore Drive
    Unit #T27
    Nepean Ontario K2B 8C1
    Canada
    Sunday: 10:00 - 18:00
    Monday: 09:00 - 21:00
    Tuesday: 09:00 - 21:00
    Wednesday: 09:00 - 21:00
    Thursday: 09:00 - 21:00
    Friday: 09:00 - 21:00
    Saturday: 09:00 - 21:00
    Scarborough Town Center Scarborough Town Ctr.
    300 Borough Drive
    Unit #250
    Scarborough Ontario M1P 4P5
    Canada
    Sunday: 11:00 - 19:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 09:30 - 21:00
    Pen Centre Pen Centre
    221 Glendale Ave
    Unit #120a
    St. Catharines Ontario L2T 2K9
    Canada
    Sunday: 11:00 - 18:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 09:00 - 18:00
    Masonville Mall Masonville Mall
    1680 Richmond Street
    Unit #L118C
    London Ontario N6G 3Y9
    Canada
    Sunday: 11:00 - 18:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 10:00 - 21:00
    Lawrence Square Lawrence Square
    700 Lawrence Ave West
    Unit #208
    Toronto Ontario M6A 3B4
    Canada
    Sunday: 12:00 - 17:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 10:00 - 18:00
    Vaughan Mills Vaughan Mills
    1 Bass Pro Mills Drive
    Unit #432
    Vaughan Ontario L4K 5W4
    Canada
    Sunday: 11:00 - 19:00
    Monday: 10:00 - 21:00
    Tuesday: 10:00 - 21:00
    Wednesday: 10:00 - 21:00
    Thursday: 10:00 - 21:00
    Friday: 10:00 - 21:00
    Saturday: 10:00 - 21:00
    Conestoga Mall Conestoga Mall
    550 King Street
    Unit #a6
    Waterloo Ontario N2L 5W6
    Canada
    Sunday: 11:00 - 17:00
    Monday: 09:30 - 21:00
    Tuesday: 09:30 - 21:00
    Wednesday: 09:30 - 21:00
    Thursday: 09:30 - 21:00
    Friday: 09:30 - 21:00
    Saturday: 09:30 - 18:00
    Midtown Plaza Midtown Plaza
    201 1st Ave South
    Unit #10A
    Saskatoon Saskatchewan S7K 1J5
    Canada
    Sunday: 11:00 - 18:00
    Monday: 09:30 - 19:00
    Tuesday: 09:30 - 19:00
    Wednesday: 09:30 - 21:00
    Thursday: 09:30 - 21:00
    Friday: 09:30 - 21:00
    Saturday: 09:30 - 19:00

     

    Returns/ Exchanges

    What is the return policy for Ship To Store orders?

    Please go to our Returns & Exchanges page for full details.

    One of my items was shipped wrong/damaged, what do I do?

    Oh no! We are terribly sorry. We do our best to ensure all orders are correct and that there are no defects in your new Bluenotes swag, but sometimes we make mistakes. We hate making mistakes, so if you do receive the wrong item or defective merchandise please either return or exchange the items at any of our Bluenotes store location (excluding outlet stores) or email us at cs@blnts.com right away with your order number and all applicable information and we will send you a return shipping label. We will either replace the item or pending on inventory, or provide you with a full refund.