Returns & Exchanges Policy for Online Purchases Only

Last updated: November 2, 2026

This policy covers every item bought online at blnts.com: Bluenotes, Amnesia and Aéropostale, in one cart or in separate orders.

Thank you for shopping with us! Should an online purchase fail to meet your expectations, we will gladly accept the return of the item(s) by mail for a refund, or return or exchange the item(s) at any Bluenotes store location (excluding outlet stores). Items must meet the following criteria:

• Items are unwashed and unworn with original tags attached

• Items must be accompanied by a paper copy of the original invoice. This paper copy serves as your receipt.

• The return or exchange must be processed within 30 days of the original order date.

• All “Final Sale” items or items listed at 70% off or more, or in CLEARANCE cannot be returned or exchanged by mail or in-store and are Final Sale

• Buy 1 Get 2 Free promotion can ONLY be exchanged in-store and is not eligible for a refund.

• All gift cards, accessories, hair clips, hats, sunglasses, bandanas, masks, bodysuits, cosmetics, fragrances, jewelry, intimates (underwear and bras) and swimwear are final sale and may not be returned or exchanged.

• All items purchased under promotions Buy 1, Get 1 50% Off, Buy 1 Get 1 Free, Buy 2 Get 1 Free, Buy 1 Get 1 for 10 Cents, Buy 1 Get 1 for 1 Cent, Buy 1 Get 1 for $1 can only be exchanged in-store. Items under these promotions are eligible for a full refund if all items are returned by mail or in-store (regular priced item and discounted item).

• Items that have been purchased in multiple quantities over 10 are non-refundable and are not eligible for in-store exchange.

• Original shipping costs incurred are non-refundable and will not be refunded in-store, except as described under “Need a different size or colour?” below.

• If you received a damaged item, please email us at cs@blnts.com to arrange a replacement procedure and provide a detailed explanation with photos of the damaged item.

Exchanges can only be completed in-store. No exchange will be processed by mail. If you cannot visit a store, see “Need a different size or colour?” below.

All refunds are subject to approval and must meet the requirements outlined in our return policy listed on our website. We reserve the right to deny a refund if it does not meet the conditions of our return policy. Shipping charges are non-refundable, except as described under “Need a different size or colour?” below.

Attention Klarna, PayPal, Apple Pay & Google Pay Customers:

PayPal, Apple Pay & Google Pay: Unfortunately, we are not able to issue a refund back to PayPal, Apple Pay, or Google Pay when visiting in-store for a return. All such refunds processed in-store will be issued to a merchandise card, which can be used in-store or online. A refund can only be credited back to the original payment method if the return is completed by mail through our online store.

Klarna: In-store returns/exchanges for Klarna orders cannot be processed at this time and must be returned by mail for a refund. Klarna will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Klarna.